All Lumeva tools are covered by a 12-month limited warranty from the delivery date.

The warranty covers:

- Manufacturing defects

- Faulty materials

It does not cover:

- Damage caused by misuse, drops, or improper storage  

- Normal wear and tear  

- Water or heat damage beyond the intended use

If you believe your product qualifies for warranty service, contact us at info@lumeva-amsterdam.com with a description of the issue and photos if possible.

If you’re not satisfied with your purchase, you may return your item within 14 days of delivery.

To be eligible for a return:

- The product must be unused and in original condition  

- It must include original packaging  

- Return shipping costs are your responsibility

To initiate a return, please email us at info@lumeva-amsterdam.com with your order number and reason for return. Once we’ve received and inspected the item, we will process your refund.

Lumeva-amsterdam manages this online store and website, including all related content, tools, products, and services, to offer you, the customer, a personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver and manage the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or interact with our Services, make a purchase, or communicate with us.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail with regard to how your personal information is collected, processed, and shared.

By using or accessing the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" refers to information that identifies you or could reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following categories of personal information:

- Contact details: name, billing/shipping address, phone number, email

- Payment data: credit/debit card details, transaction information

- Account info: username, password, preferences

- Transaction history: viewed items, purchases, returns

- Communication content: customer service inquiries or other messages

- Device info: browser, IP address, unique identifiers

- Usage data: browsing activity, timestamps, clicks, and interaction behavior

How We Collect Personal Information

We collect personal information from:

- You directly (e.g. when you create an account or make a purchase)

- Automatically via cookies and similar technologies

- Service providers (e.g. Shopify, payment processors, shipping partners)

- Third-party partners (e.g. marketing or advertising platforms)

How We Use Your Information

We use your personal information to:

- Deliver and improve the Services  

- Personalize your shopping experience  

- Process payments and fulfill orders  

- Provide customer support  

- Send promotional content and ads  

- Prevent fraud and ensure security  

- Comply with legal obligations  

When We Share Your Information

We may share your personal information with:

- Shopify (our store host)

- Service providers (e.g. payments, fulfillment, analytics)

- Marketing and advertising partners

- Legal authorities (if required)

- Other third parties with your consent

Shopify Relationship

Our store is hosted by Shopify, which processes your personal data to help operate our online store. Some information may be transferred to or stored in other countries.

We may use Shopify’s enhanced services for analytics and advertising. For more on how Shopify uses your data, visit:  

[https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy)

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

Data Security & Retention

We take appropriate measures to protect your data but cannot guarantee absolute security. We retain data as long as needed for operations and legal compliance.

Your Rights

Depending on your location, you may have the right to:

- Access, correct, or delete your data  

- Object to or limit processing  

- Withdraw consent  

- Receive a copy (data portability)

Contact us to exercise your rights. We may need to verify your identity before processing.

International Transfers

Your data may be transferred outside the EU/UK under lawful transfer mechanisms (e.g. Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Effective Date".

Contact Us

📧 info@lumeva-amsterdam.com  

📍 Count Basiestraat 12, Amsterdam, 1066 GM, Netherlands